Category Name

ITES, BPO, KPO, LPO, Analytics, Customer Service, Operations

Total jobs found

1

Industry Type

BPO/ Call Centre/ ITES / Shared Services Center

Regional Head-Operations in Mumbai for a very large Travel, Tours & Hospitality org. having National presence
Job Posted on : 29th-Jun-18 12:32pm

Job Reference Code
TravelOps
Job Description

Company Profile: Our client is a very large, leading Travel, Tours & Hospitality organisation having National presence - Leaders in their field. They have several offices all over the country and large headcount. Our clients are looking for a Regional Head-Operations to be based at Mumbai and handling Western Region. Our clients offer excellent salary/perks as per industry norms & commensurate with experience.

 

The position is expected to be closed by mid-July.

 

 

About Impact HR Services

We are a professionally managed executive search firm with offices in Mumbai, Bangalore & Pune. The company has been promoted in November 1994 by Mr. Prakash Kewalramani who is an engineer from IIT-Delhi and MBA from IIM-Ahmedabad with over 17 years work experience in Senior Management & marketing with reputed multinational organisations. Mr. Kewalramani is a past-Chairman of ERA (Executive Recruiters Association). We do placements at Senior and Middle management levels with highly reputed MNC / Indian organisations across industries, across functions across India. We have also done a large number of assignments for turnkey recruitments and also placed candidates globally. We are manned by a team of 50 young professionals.

 

We enjoy a very high level of credibility amongst our clients and in the Indian Industry. We have successfully manned a large number of high-technology start-ups who have rapidly scaled up and provided enormous Career enhancement opportunities to the candidates placed by us in these organizations.

 

For updates on Job Postings, industry trends and latest articles on Recruitment and Career Management, visit our Impact HR Services LinkedIn page https://www.linkedin.com/company/75683/

 

We have also recently launched our Career Management website for professionals: www.JobMantras.com. We provide resources for professionals to manage their careers. Our range of services covers Career-Guidance, Leadership Assessments, Leadership Development, Resume-Writing, LinkedIn-Profile-Creation, Salary-Mapping, Executive Coaching & Mentoring.

 

We have the following vacancy:

 

Job Profile: Will l be part of the core Operations Team, will handle all operations in the Western Region. Will be responsible for Strategy planning, New Product / Market Development, Marketing the created product,  growing Market share. Will deal with the design team to make the brochure & ads. Will be responsible for delivering the targetted profitability for the Region. Will manage the  Advertising & promotion Budgets

           

KRAs

 

1.Responsible for leading the Operations, Visa and Tour Manager Operations for MICE Business for the region.

2.Manage Resources optimally as per the work assignments received.

3.Ensure that team adheres to the accounting / operating systems and ensure Quality and Timely Output by the Teams.

4.Maintain liaison with airlines & Consulates

5.Ensure that data is maintained by the teams in required manner to comply with audit.

6.Ensure that Tour Manager contracts are made and maintained as is required.

7.Ensure the Post Tour handover happens in a qualitative and timely manner to the Finance Team

8.Ensure that SOPS are relooked at regular intervals and revised  to maintain relevance.

9.Ensure that Customer Service Quality is maintained to the agreed standards as per SOP.

 

People Management

-              Ensure that team members are trained on the processes, policies and systems on a periodic basis or regular basis as is required

-              Ensure that Tour Managers are trained on Processes & Policies on a periodic or regular basis as is required.

-              Create the product by understanding the market and its wants

 

Candidate Profile: Graduates / Post-Graduates with 8-16 years relevant experience. Must have handled large teams.

 

Interested professionals may mail their CV along with photograph and current CTC to prakash@impsmanagement.com giving in subject: "REF:TravelOps".

 

Qualification
Any Graduate, &
Keyskills
MICE operations
Location
Mumbai (All Areas-Mumbai,Mumbai-Suburbs, Navi Mumbai, Thane)
Total Experience Required
8 - 16yrs
Hiring For (Designation)
Regional Head-Operations
Salary (Annual)
INR 20lakh 00 thousand to 30lakh 00thousand
Industry Type
BPO/ Call Centre/ ITES / Shared Services Center, Travel/ Tours /Ticketing /Airlines/ Railways
Role
BPO/ Call Centre/ ITES / Shared Services Center, Travel/ Tours /Ticketing /Airlines/ Railways, Head/ VP/ GM-Operations
Number of Position
1
Contact Name
Prakash
Contact No
Response Email
prakash@impsmanagement.com
Hiring Company Name
a very large Travel, Tours & Hospitality org. having National presence
HIring Company Profile

Our client is a very large, leading Travel, Tours & Hospitality organisation having National presence - Leaders in their field. They have several offices all over the country and large headcount. Our clients are looking for a Regional Head-Operations to be based at Mumbai and handling Western Region. Our clients offer excellent salary/perks as per industry norms & commensurate with experience.